Recently, one of our guests, Stephen, faced a challenging situation. Due to severe weather, his flight was canceled, preventing him from reaching
The Park House. Unfortunately, Airbnb determined that Stephen’s situation did not qualify for their Major Disruptive Events policy, which can sometimes provide compensation for extraordinary circumstances. Stephen also didn’t have travel insurance to cover his unexpected expenses and, despite our offer to cancel his reservation as soon as possible so we could try to rebook the dates, he chose to keep the booking active. Since his reservation wasn’t canceled, it was considered a standard booking, and we received the full payment as usual, even though Stephen never made it to the property.
Here at HomieBees, we’re passionate about creating truly special stays for our guests, but every now and then, we have to make tough decisions to protect the quality experience we promise. Recently, a guest named Roy booked with us, requested an early check-in, questioned the cleaning fee, and asked for further discounts on what was already a great rate. When we politely declined and chose to cancel his reservation, he seemed surprised and even apologized, hoping to rebook. While we’re grateful for his interest, we ultimately decided it was best to stand by our decision.
At Homie Bees, we are dedicated to finding innovative solutions to enhance our property management services and deliver exceptional guest experiences. We constantly strive to stay ahead of the curve in the short-term rental (STR) market. As one of the first STR management companies to start using artificial intelligence (AI), integrating AI into our daily operations has been one of our most transformative decisions. Here’s how AI has revolutionized the way we manage properties, communicate with guests, and coordinate with various stakeholders.
At one of the properties we manage, nature has provided us with an unexpected and heartwarming surprise. A little bird has chosen to make its nest right on the wreath that hangs on our front door. This charming and unusual event has brought us much joy, but it also presents a unique challenge that we are navigating with care and compassion.
At HomieBees, we are dedicated to maintaining the well-being of the neighborhoods and communities where our hosts and guests live and stay. In alignment with Airbnb’s recent policy updates, we are proud to announce that we will be upholding Airbnb’s newly codified ban on all parties and events at our properties. This decision underscores our commitment to fostering responsible hosting and creating harmonious environments for everyone involved.
