We take great pride in providing our guests with luxurious and comfortable retreats across various locations in multiple states, all while maintaining respectful relationships with the local communities. Unfortunately, a recent experience at one of these properties, The Stilt House, has underscored the vital importance of adhering to house rules, local laws, and rental platform policies.
Recently, one of our guests, Stephen, faced a challenging situation. Due to severe weather, his flight was canceled, preventing him from reaching The Park House. Unfortunately, Airbnb determined that Stephen’s situation did not qualify for their Major Disruptive Events policy, which can sometimes provide compensation for extraordinary circumstances. Stephen also didn’t have travel insurance to cover his unexpected expenses and, despite our offer to cancel his reservation as soon as possible so we could try to rebook the dates, he chose to keep the booking active. Since his reservation wasn’t canceled, it was considered a standard booking, and we received the full payment as usual, even though Stephen never made it to the property.
We are thrilled to announce that The Stilt House, one of our most unique properties, has been officially listed on PlumGuide! Known for its rigorous vetting process and commitment to high-quality stays, PlumGuide is a prestigious platform that only accepts a small fraction of homes. After careful consideration, The Stilt House has been recognized for its exceptional character and amenities, and we couldn't be more excited to share this accomplishment with you.